Tuesday, 24 October 2017

A good news story from Bourne Heights

One of the best things about working at Larkfleet Homes is being able to help people find the home of their dreams – and helping them to make the move as easy as possible. And it’s always great to learn that we have made someone happy.

Maureen and Jackie from our Bourne Heights sales office were delighted to receive positive feedback about the Allen family’s moving experiences.

Chatting over coffee and cake Mrs Allen told Maureen that when they decided they were going to try and move to a new house they were worried at the thought of it all ... but said they needn’t have been because we made it easy; part-exchanging with us made it simple for them. “We can’t fault the excellent and thoughtful service we received from Larkfleet Homes,” she said.

Mr and Mrs Allen’s son Jack is autistic and has specific needs. The Allen family moved to Bourne Heights to have more living space and to be closer to amenities while at the same time being close to the woodland and country walks that Jack enjoys.

We were very conscious of all the upheaval that comes with moving home and how it could have proved to be unsettling and traumatic for Jack, so Maureen and Jackie pulled out all the stops to make the move go as smoothly as possible and reduce any distress. With Jack’s needs in mind Maureen and Jackie gave the family plenty of support and service on every step of their purchasing journey. They provided constant reassurance every step of the way.

Mrs Allen, pictured, told us: “Larkfleet provided a fantastic service. The whole team was really accommodating to Jack’s needs. There was also a small snagging list which was dealt with very quickly and efficiently. Each of the contractors was very understanding of Jack’s autism and very respectful of his needs. They did everything they could to help him stay settled throughout.”

"Everyone from the site and the sub-contractors that returned to do small jobs were incredibly considerate and understanding. One contractor even downed tools when Jack got upset when he initially started work. The contractor returned later to complete the work once Jack was settled.”

Maureen and Jackie delivered some chocolates and flowers as a thank you for such positive feedback. The whole Larkfleet team wish Mr and Mrs Allen and their son Jack every happiness in their new home.

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